AQUAEASE CUSTOMER INFORMATION

Terms & conditions

Updated 5 September 2026

Our service

AquaEase supplies purified drinking water and water cooler rental to residential estates in the Western Cape, including Sitari. These terms apply to orders placed through aquaease.co.za. Read them with our delivery and returns policy and privacy notice. You can save or print these pages for your records.

Plans and prices

The Monthly plan costs R449 for one month and includes cooler rental and two 20L refills. The Family plan costs R599 for one month and includes cooler rental and four 20L refills. Scheduled delivery and cooler maintenance are included. Extra 20L refills cost R80 each. Customers without a subscription pay a once-off R200 refundable bottle deposit. The checkout shows your total in South African rand before payment; there are no additional online checkout fees charged by AquaEase.

Payments and monthly renewals

Yoco processes card payments on its secure checkout. You can review and correct your details before continuing to Yoco. We confirm payment only after receiving verification from Yoco. A monthly payment covers one calendar month from confirmed payment. Each renewal requires a separate payment: we do not automatically debit your card. Please retain your order reference and contact us for a copy of your transaction record.

Pause or cancel

You can request a pause or cancellation at any time by email, quoting your order reference. There is no long-term contract and no automatic renewal. We will confirm arrangements for remaining deliveries, any refund due, and collection of rental equipment. Cancelling does not remove rights to a refund under applicable consumer law.

Rental equipment and bottles

The cooler remains AquaEase’s property. Keep it clean, use it as instructed, and contact us if maintenance is needed. Do not attempt repairs yourself. We will arrange collection when rental ends. A bottle deposit is refundable when the bottle is returned in good condition; ordinary wear is considered fairly.

Delivery and problems with an order

Provide an accurate estate, street address and unit number, and arrange estate access. Delivery timing and return arrangements are explained in our delivery and returns policy. Please report damaged, incorrect or unsafe products promptly so we can assist.

Your consumer rights

South African law applies. Nothing here excludes rights or remedies under the Consumer Protection Act, Electronic Communications and Transactions Act, or other applicable law. Where an online cooling-off right applies, you may cancel within the statutory period without penalty other than permitted direct return costs. Some statutory exceptions apply to particular goods or services. Contact us if you need help exercising your rights.

Business information

AquaEase is the customer-facing brand. The payment business is currently identified by Yoco as SWYFTSHINE. Full supplier registration and address details are being confirmed before online sales open.

Changes and enquiries

We may update these terms for future orders. The version accepted when you place an order applies to that order. Contact us first with any service or payment concern; this does not limit your right to approach a competent regulator, ombud or court.